July 23, 2007
How do I love J.Crew? - let me count the ways
I ordered the Jillian espadrilles from J.Crew and was one of the unfortunate people to get the back-order wait. When they came in the shoes did not fit. Sucks, right? But the people who work at J.Crew are the best.
Here is what they sent me.
Dear Leslie Rodgers:
Thank you for your feedback!
We always appreciate hearing from our customers about ways in which we
might improve our product. We will forward your comments to our
merchandising team for their review. They are always looking for new
ways to create a richer and more exciting line.
We apologize for the fit of the Jillian espadrilles. Please return them
for a full credit to your Visa account. Your order will be noted to
accept the return and to not charge you for the return postage.
If we can help you with anything else, please feel free to respond to
this email at contactus@jcrew.com, or if you’d prefer to speak with one
of our Customer Service associates, call us toll free 1.800.562.0258.
Sincerely,
Laura
A bit “stock” but I don’t care. Most retailers suck anymore and J.Crew doesn’t. I worked retail for many years and was obsessed with making the stores I worked in a good customer experience.
Also, when I was in the store yesterday, due to wanting to look rather than mailing the shoes back, I forgot the receipt. I did have the UPS return sticker. The sales associate called catalog and looked up the order for me. He also chose to show me the new lookbook for rollout at the beginning of the month. I have to say that there are quite a few items that I am going to have to add to my closet.
Ooh, I like the Jillian espadrilles!
I agree, J. Crew does attempt unlike most other retailers. I do hate when they sell you something and then take it away when the find they oversold- very frustrating!!! But, I still go back for more and more.
Ooh, I’ve been wanting some of those myself. So did they run too small or too big?
Don’t you just love J.Crew?
www.southerness.blogspot.com
The issue with them was that they ran small, yes. Normally, I can order down instead of up in shoes at J.Crew despite what they say. I did order up this time because I talked to a catalog sales rep who was very adament to order up. In this instance, I needed to order 2 sizes up. This is problem and in my world points to bad manufacturing.